Curing Customer Service Pain with CRM
Learn how companies can use CRM to improve their customer service processes.
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The Hidden Dangers of an RFP
The investment of money, time and change in processes that come with a software implementation has a profound impact on any company, making it imperative that the right product and service provider are identified during the selection process.
C2CRM Quick View
Learn more about the features found in C2CRM by downloading a free copy of the C2CRM Quick View.
The Sales Benchmarking Primer
Right now and for the foreseeable future, corporations are and will continue to be deeply concerned about the overall economy and their profits. Throw on top of that possible changes to corporate tax liability and the picture gets murkier. With this uncertain environment, business leaders require greater accountability and transparency of their marketing and sales teams.
Secrets to Selling C2CRM Successfully
Before you can be successful at selling C2 CRM, it is important to understand what CRM truly offers. From identifying business opportunities and creating a proposal to delivering a solution and ensuring customer satisfaction, CRM provides tools to make it all happen efficiently.
Put Your Customers to Work: Make CRM Systems Work for You
CRM systems often do a better job at making things easy for your employees. Better lead management, opportunity management, and […]
True 360 Degree Visibility: The Silver Bullet for SFA
For years, the mantra for SFA and CRM Systems has been to achieve a 360° view of the customer. The sad truth, however, is that traditional standalone Sales Force Automation solutions are not able to deliver this complete view for the sales force and leave major “blind spots” on key customer activity with the company.
Profiling That Elusive Customer
Customer profiling is one of the main driving actions that help in obtaining benefit from CRM. Simply put, this activity tells you who your customer is so that you can market and sell your services to him.
10 Steps to Implementing a CRM Culture in the Organization
Implementing CRM tools also means you are implementing a CRM culture. Use this guide to make sure each employee understand the benefits of using CRM software.
Yankee Group: Tying Order Management Is Critical to CRM
With Advanced Sales Forecasting software from NetSuite, you now have the ability to run accurate, up-to-the-second sales forecasts to address your most pressing business questions. As a result, you can manage your data, and your business with greater accuracy, speed, and confidence.