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Have CRM Systems Ruined Customer Service?

In theory, CRM systems are designed to help execute customer service operations on a larger scale that were previously done by discrete individuals in a non-uniform manner. Problems arise when the system is implemented keeping sales and the seller’s perspective in mind while purporting to be customer centric.

SugarCRM Tutorial: How to Install the SugarCRM Outlook Plugin

Demo of the Outlook plugin in your SugarCRM system for greater productivity.

What Benefits Have You Realized Using Sugar?

Watch these customer testimonials to discover what benefits companies have reaped once they implemented SugarCRM into their businesses.

Why Did You Choose SugarCRM?

Watch these customer testimonials to discover why companies have chosen SugarCRM as their CRM solution.

Sugar Mobile Plus Demo on Blackberry and iPad

See how SugarCRM Mobile works on popular mobile devices.

SugarCRM for LotusLive: CRM Made Social

How a sales person uses LotusLive and SugarCRM to collaborate with their customer.

SugarCRM – Marketing Automation Demo

This video shows how you can manage all marketing processes with SugarCRM.

How Hosted CRM Could Shut down Your Business

Hosted software is hot. Even established CRM providers like SAP have hosted CRM offerings. However; for all its speed of operation, cost-cutting, no maintenance issues and other benefits, hosted CRM does have some problems that you should be aware of.

Microsoft Dynamics CRM – Personalize CRM

This demo shows how to personalize Microsoft Dynamics CRM 2011 to suit individual roles.

Microsoft Dynamics CRM

A look at how Microsoft Dynamics CRM 2011 automates key processes