As the current economic downturn worsens, employers are scrambling to trim discretionary spending and, increasingly, to reduce payroll. Enter web conferencing software, one of the solutions that organizations can implement to dramatically reduce company costs.
Service desks can employ the best agents in the world, or run the most sophisticated technologies, but without effectively combining the two, and directing their interactions based on sound processes, they won’t deliver service and support that differentiates. Some service transformation tools, such as remote support, not only improve customer service delivery, but positively impact employees and business processes as well.
This White Paper identifies some of the insights gained from a recent benchmark survey on how globalization drives the need for Professional Service Organization (PSOs) to rely on collaboration and remote service delivery tools like Citrix® GoToMeeting® Corporate and Citrix® GoToAssist® Corporate.
This eBook will show you how to implement virtual collaboration tools throughout the life cycle of a project to leverage the benefits of collaboration and partnership.
“The rise of online meeting and collaboration tools has not only enabled workers to meet with colleagues, customers and prospects from virtually anywhere at any time, it has also increased productivity by reducing time wasted traveling to and from meetings. To understand more about this growing trend, download research brief, The Rise of Web Commuting.”
Web conferencing tools have become a strategic asset for financial services firms in capital markets and banking—whether their goals are to improve customer service through high-touch yet low-cost exchanges, reduce operational expenses, or improve compliance and security. The following examples illustrate how online collaboration and eLearning solutions from Adobe are enabling institutions to compete successfully in the highly commoditized and regulated financial services market.
By 2011, the mobile workforce in the U.S. is expected to reach 120.1 million people. Fortunately, there are many strategies to help managers adapt to developing their mobile teams. And while it requires some tactical changes, management of remote employees can be very rewarding. Download, The Top 10 Strategies for Managers of Mobile Workers, to learn how your organization can embrace this trend.
In their efforts to improve patient care, reduce costs, and support compliance, many healthcare organizations and hospitals are turning to web conferencing and eLearning solutions. The following examples illustrate how online collaboration and eLearning solutions from Adobe enable healthcare organizations to maximize limited staffing resources, revamp training initiatives, reduce costs, support compliance, and elevate the level of patient care in delivering vital healthcare services.
Competitive and technological changes in the pharmaceutical industry—powerful new drug chemistries, innovative R&D partnerships, and enhanced sales and marketing strategies—are transforming how pharmaceutical and biotechnology companies operate.
Everyone knows growing businesses need to expand opportunities while reducing costs, but you might be surprised at how many organizations are using Web conferencing to achieve these goals. Download this Wainhouse Research white paper to find key applications of Web conferencing that could make a big difference to your business.