Connect First Comprehensive ACD

Connect First Comprehensive ACD is automatic call distribution software designed to be implemented out-of-the-box with minimal configuration, can simultaneously distribute multiple calls to the most appropriate agent or location through geospatial routing, and instantly routes calls based on predetermined logic. The platform allows users to define routing paths based on multiple aspects including agent skill sets and level, language and ranking, is designed to work with both low and high volume operations, and applies all configuration and preferences across all administrative interfaces.