Connect First Comprehensive ACD Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Product is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with businesses of all sizes in various industries.

Select Customers

CollegeBound, CliniCall, LeadFlash, Lee Enterprises, Nutricap Labs

About Connect First Comprehensive ACD

Connect First Comprehensive ACD is automatic call distribution software designed to be implemented out-of-the-box with minimal configuration, can simultaneously distribute multiple calls to the most appropriate agent or location through geospatial routing, and instantly routes calls based on predetermined logic. The platform allows users to define routing paths based on multiple aspects including agent skill sets and level, language and ranking, is designed to work with both low and high volume operations, and applies all configuration and preferences across all administrative interfaces.

The software is equipped with CTI (Computer Telephony Integration) screen popup tools that display custom call scripts and caller information, allow users to manage call flow through queue prioritization, agent blending and built-in routing engine, and integrates all relevant information into a centralized interface. Additionally, the platform is equipped with tools designed to manage virtual teams, is built with flexible on-hold messaging capabilities, and third-party transfer capabilities.