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[24]7 Speech Review

Product Snapshot

Product Pricing

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Platform is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with businesses of all sizes and across multiple industries.

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About [24]7 Speech

[24]7 Speech [24]7 Speech is IVR (interactive voice response) software that combines voice and digital customer service channels. The connected IVR platform allows phone interactions to be web-aware and digital and provides customers with a multi-module self-service portal.

The platform draws context from a customer’s web journey in order to offer relevant solutions, detects if the customer is currently on the user’s website during the call and utilizes natural language technology enhanced by advanced deep neural networks (DNN) to use accurate speech recognition. Additionally, the software spans both speech and text-based interactions to build a single intelligence layer, and can be applied IVR, mobile apps, and virtual agents.

About the Company

24/7 Customer Inc was founded in 2000 and is headquartered in Campbell, California.


[24]7 Speech Key Features

  • Mult-channel context unified chat capabilities
  • Customer data and real-time web journey data catalogs
  • Caller intent predition engines
  • Learning adaptation functionalities
  • Omnichannel pairings incldue visual IVR and IVR to chat

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