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IVR

– Genesys IVR Review

Product Snapshot

Technology

Genesys IVR offers the choice of TDM, IP or hybrid deployments, on premise or in-network.

Customer Focus

Genesys IVR is focused on working with mid-sized business and enterprises.

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About Genesys IVR

- Genesys IVR Genesys IVR provides your business with internet technology and voice self-service applications that decrease costs, halt customer frustration and improve the customer experience. Genesys IVR works with VoiceXML and SIP to enable a virtual contact center that applies business logic to consider caller identity, intent, preferences and context during customer calls.

About Genesys
Genesys is a leading provider of customer service and contact center software and services. Genesys serves customers in over 80 countries and directs more than 100 million interactions every day from the contact center to the back office, aiding businesses in delivering quick and simple service and a cross-channel customer experience.

Genesys IVR Key Features

  • 24/7 access to voice interface
  • VoiceXML-based
  • Affordable
  • Cross-sell and up-sell applications
  • Self-service and agent-assisted service
  • Create and manage self-service applications
  • Password protected

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