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Dialoga Hydra

Hydra is virtual call center software that allows users to distribute calls to call center agents through distinct intelligent routing strategies, regardless of whether agents are working from the office, from home or on the road, and regardless of what device agents are using including PC, tablet or mobile phone. The platform enables users to manage, monitor and control agents without requiring a physical infrastructure, IP terminals, or SIP trunks, audit calls and agents in real-time, and measures and reports on KPIs on metrics such as queue size and wait time.

Dialoga Sword

Sword is call center and VoIP software that supplies users with a telephone line designed to work on any device using the same number. The platform enables users to make and receive calls on their computer, mobile phones and tablets, allows users to configure call reception in any place using multi-line WebRTC technology, and redirects calls to the user’s personal phone or voicemail in the event of poor coverage.