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Elementool Help Desk

Elementool Help Desk is help desk software that centralizes and tracks customer communication histories, allows the user’s customers to view email communication statuses and histories, and generates customizable in-depth reports that provide insights into how long it takes to resolve tickets. The platform tracks all aspects of a help ticket’s lifecycle, enables users to design and implement help forms within their websites to help users place help request tickets, and allows users to create customized automatic responses for when customers submit help tickets.