Browse Business Software Categories

Close  

HELP DESK

Elementool Help Desk Review

Product Snapshot

Pricing

Pricing starts at $89.99 a month for an account.

Technology

Elementool Help Desk is available as a SaaS solution that requires no additional hardware.

Customer Focus

Elementool works with multinational, enterprise and mid-sized companies.

Selected Customers

Contact vendor directly for case studies.

About Elementool Help Desk

Elementool Help Desk Elementool Help Desk is a help desk software solution that makes it easy to work with large volumes of customer service request tickets. Whenever customer emails come in, the program can organize them inside a centralized database and display their current case statuses. As users work with customers towards resolution, the system continues to update ticket statuses and tracks the amount of time spent on each case. Users can then run reports showing how time efficient they are in helping customers and look to improve in certain areas. The product can additionally host a knowledgebase for both customers and service reps, and users can create automated replies that go out when tickets come in. Lastly, Elementool Help Desk can provide program access to certain customers so that they can track their resolution statuses in real-time.

About Elementool
Elementool was founded in 2000 and is headquartered in New York City.

Elementool Help Desk Features

  • SaaS help desk software solution
  • Organizes all incoming service cases in a centralized console
  • Displays the current status for each case
  • Can give customers viewing permissions for their own case resolution statuses
  • Monitors the amount of time it takes to close a case
  • Sends out customizable case acknowledgement messages to customers
  • Maintains a knowledgebase for customers and service reps

 

Products Similar to Elementool Help Desk