Freshmarketer is ecommerce and marketing software that provides companies with an all-in-one conversation optimization suite. The platform provides companies with everything they need to analyze, optimize and personalize websites in one place, eliminating the need for multiple platforms, as well as captures visitor action on the user’s website and renders user journeys in real-time.
Freshdesk is a customer service cloud-hosted help desk solution that combines the simplicity of intuitive interface and power of robust features. Platform provides users with multi-channel capability to streamline support queries, integrated game mechanics to increase agent productivity, multiple SLA policies along with support for multi-products, smart automations and a suite of in-depth reporting and analytics to check the health of the user’s helpdesk.
Freshservice is an online ITIL service desk solution that gives users access to IT agents who lend support to fix service requests and issues. The platform allows users to write down their IT issues on a ticket for IT agents to respond and resolve their issue from their smart phones.