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Freshworks Freshservice Review

Product Snapshot

Product Pricing
  • Sprout- $0 per agent per month
  • Blossom- $19 per agent per month
  • Garden- $49 per agent per month
  • Estate- $79 per agent per month
  • Forest- $99 per agent per month

Platform is available as a SaaS solution that requires no additional hardware.

Customer Focus

Vendor works with small businesses to enterprises across multiple industries.

Select Customers

Veeva, Honda, Fitbit, TeamViewer, Gopart


About Freshservice

Freshworks Freshservice Freshservice is an online ITIL service desk solution that gives users access to IT agents who lend support to fix service requests and issues. The platform allows users to write down their IT issues on a ticket for IT agents to respond and resolve their issue from their smart phones.

The software provides businesses with tools to serve core functionalities like Incident, Problem, Change, Release and Asset Management. Additionally, the platform allows companies to put their knowledge base on the cloud and set up automation functions with built-in capabilities.

About the Company

Freshworks was founded in 2010 and is headquartered in San Bruno, California.


Freshservice Key Features

  • Helpdesk Ticketing
  • Multi-channel Customer Support
  • Self Service Portal
  • Integrated Phone Support
  • Integrated Live Chat
  • Available in over 16 languages
  • iOS & Android Apps


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