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Hybrid.Chat is a human + chatbot hybrid platform that proactively engages with customers 24/7 directly from the user’s SLACK, MATTERMOST or any other messaging platform so that the user’s company is ‘always available’ and customer friendly. The platform allows human agents to take over chat conversations anytime using the messenger, build engaging chat bots using simple spreadsheets to automate conversations, and build human-like chat bots that are always manning the chat and never lose a lead.