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Innovative Cyber h2desk

h2desk is help desk and live chat software that converts chats and conversations into support tickets, enables users to create predefined messages for frequently asked questions, and automatically sends users alerts when ticket SLA time is approaching its expiration. The platform allows users to create and implement tutorials, manuals and troubleshooting tools, is equipped with both manual and automated ticket-to-agent assignment tools, and is designed to allow agents to respond directly from their email inbox.