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Innovative Cyber h2desk Review

Product Snapshot

Product Pricing

Product is available in multiple plans:

  • Cloud HD – $9.99 per agent per month
  • Cloud HD Plus – $19.99 per agent per month
  • On-Premise – starting at $499.99

Product is available as both an on-premise or a SaaS solution.

Customer Focus

Vendor works with companies of all sizes.

Select Customers

State Library of Ohio, Ecteon, Docusphere, AccountsIQ, Hanna Instruments


About h2desk

Innovative Cyber h2desk h2desk is help desk and live chat software that converts chats and conversations into support tickets, enables users to create predefined messages for frequently asked questions, and automatically sends users alerts when ticket SLA time is approaching its expiration. The platform allows users to create and implement tutorials, manuals and troubleshooting tools, is equipped with both manual and automated ticket-to-agent assignment tools, and is designed to allow agents to respond directly from their email inbox.

The platform enables users to add live chat modules to their websites and customer help desks, is designed to resolve customer issues via email, ticket or live chat, and automates task management processes. Additionally, the platform allows users to customize ticket submission form fields in order to ensure the required data is captured for each user- or company-specific workflow.

About the Company

Innovative Cyber was founded in 2011 and is headquartered in Miami, Florida.


h2desk Key Features

  • Built with an intuitive, user-friendly interface
  • Threaded conversation record format
  • Personalized dashboards for each agent
  • Automated answers and customer self-service portal
  • Pop-out support widget integrates into user website


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