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KnoahSoft Harmony Suite

The Harmony Suite is a VoIP-enabled SaaS contact center management solution that enables users to record, review and monitor calls, emails and chat sessions either in real time via dashboards and screen captures, or after-the-fact with recordings and metrics. Apart from giving organizations of any size a cost-effective solution, the Harmony Suite also provides flexibility by way of add-on modules (for example: evaluations, surveys, security, and coach and learn).