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– OTRS Help Desk

OTRS Help Desk centralizes and streamlines the help desk process, providing customers and employees with way to effectively communicate with each other to resolve issues and requests. OTRS Help Desk provides self-service functionality as well as custom branding to create a personalized user experience.

– OTRS IT Service Management

OTRS IT Service Management provides management and support tools based on ITIL best practices. OTRS ITSM includes a self-service web portal, real-time process overviews, and automatic updates.