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– OTRS Help Desk Review

Product Snapshot


On-premise or cloud-based

Select Customers

MedDV, Faltcom, Danfoss A/S, Colruty Group, CONTPAQi


On-Premise (1st year)

  • $9,250 (Basic)
  • $18,500 (Professional)
  • $45,000 (Enterprise)

On-Demand (1st year)

  • $15,700 (Basic)
  • $31,500 (Professional)
  • $59,500 (Enterprise)

View Vendor's Product Page

About OTRS Help Desk

- OTRS Help DeskOTRS Help Desk centralizes and streamlines the help desk process, providing customers and employees with way to effectively communicate with each other to resolve issues and requests. OTRS Help Desk provides self-service functionality as well as custom branding to create a personalized user experience.

OTRS was founded in 2003 and is headquartered in Cupertino, CA, with additional offices in Europe.

OTRS Help Desk Key Features

  • Service catalog
  • Time accounting
  • Reporting
  • Pre-defined surveys
  • OTRS iPhone apps
  • MasterSlave
  • System monitoring
  • Cross-process support
  • Web access
  • Centralized reporting
  • Custom branding

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