DataTel xSELLerator is call center solution that boosts phone agent efficiency in inbound and outbound calling. Phone agents will save a lot of time on the job with tools such as the predictive dialer, IVR, and the automatic call distributor scheduler, where agents receive calls that are most relevant to their expertise.
TelStar Hosted is a cloud-based call center software solution that uses VOCALCOM’s call center technology to perform inbound and outbound calls. The software uses predictive dialing and provides users with access to integrated scripting. Users can contact customers through a variety of channels: e-mail, video chat, chat, SMS, fax, and phone. Call agent displays are fully customizable, and real-time statistics for calls are available.