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VHT Conversation Bridge

VHT Conversation Bridge is a multichannel callback solution that holds a customer’s place in a call center queue, and phones them back when an agent is available to speak to them, regardless of what channel the customer contacts the company through – gaming console, mobile app, smartphone, social media site, or the web. The platform reduces customer effort to reach company representatives by facilitating easy communication channel switches, and enables customers to gain control over their relationship with the user’s brand and business practices.