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Zonka Feedback

Zonka Feedback is customer feedback software that facilitates the collection and utilization of customer feedback gathered via multiple survey channels, simplifies and automates feedback management processes, and enables users to understand detailed reports and to take action based on responses. The platform is equipped to collect feedback through on-premise channels including tablets, kiosks and smartphones as well as online venues including web, mobile apps, emails and SMS text, and provides users with multiple industry metric ratings including NPS, CES, CSAT and custom rating scales.