Platform is a SaaS solution and requires no additional hardware for installation.
Vendor works with small restaurants, airports, automobile companies, retail and shopping based companies, banks and financial organizations, spas and salons, education and academics based organizations, and events and promotions based companies.
Contact vendor directly for case studies.
Zonka Feedback is customer feedback software that facilitates the collection and utilization of customer feedback gathered via multiple survey channels, simplifies and automates feedback management processes, and enables users to understand detailed reports and to take action based on responses. The platform is equipped to collect feedback through on-premise channels including tablets, kiosks and smartphones as well as online venues including web, mobile apps, emails and SMS text, and provides users with multiple industry metric ratings including NPS, CES, CSAT and custom rating scales.
The software is equipped with a WYSIWYG survey builder that offers pre-made surveys based on templates, supports multiple languages, enables users to implement logic-supported survey forms, and allows users to customize surveys and feedback forms. Additionally, the platform delivers detailed feedback and survey insights through reporting dashboards including comparative reports, multi-location and chain performance reports, and staff performance indicators, tracks survey and feedback devices, and offers a dedicated response inbox that centrally collects all incoming feedback responses.
Zonka Feedback was founded in 2014 and is headquartered in New Delhi, India.