White Papers and Demos

Traditional contact centers are built to be operated on-premises using proprietary hardware and software. In the late nineties first-generation hosted contact center applications were released. However, these solutions did not offer comparable technology, cost, features and flexibility and therefore failed to gain acceptance in the contact center market. The inability of early hosted applications to deliver feasible solutions for contact center users created a number of myths, reinforcing the perception that on-premises solutions were superior. Second-generation cloud-based contact center applications not only overcome their predecessors’ weaknesses with advanced technology, they also deliver clear advantages over on-premises systems in terms of cost, flexibility, and reliability. It is time to debunk the myths.

On-premises contact centers were once the only reliable choice for the enterprise, a necessary investment with no real alternatives. With the advent of SaaS (Software-as-a-Service), this is no longer true. SaaS vendors have proven their ability to deliver measurable value, causing a permanent and fundamental shift in the way technology is delivered and managed.

You have already decided that a cloud-based contact center solution is right for your company; now you have to evaluate the available contact center technology alternatives. Beyond the must-have features to meet your current and future business needs, there are several critical technology criteria to evaluate.

As the role of the contact center evolves, the transactions performed in such an environment can expand to include responding to marketing campaign promotions and increased interactions with customers. Now more than ever, the contact center is a major component of the customer lifecycle, ranging from opportunity identification to solutions and ongoing management through acquisitions and divestiture.

If you don’t have the right human resources management system (HRMS) solution, HR can quickly become overwhelmed with just the day-to-day tasks—much less delivering insightful business intelligence. Many organizations turn to an HRMS solution to help face the many challenges, economic pressures, and tactical issues that arise every day. If you are looking to implement an HRMS solution to increase control over employee data, optimize productivity, and take employee engagement to the next level, make sure the solution you choose provides functionality that supports there 5 key issues.

A recent survey by Saratoga discovered that employee compensation, including benefits, accounts for 35% of operating expenses in a typical organization.1 With so many company resources dedicated to maintaining the workforce, it is necessary to identify ways to improve results, increase efficiency, and lower costs. Human Resource Management Systems (HRMS) help you find such opportunities and capitalize on them.

Sage believes expertise unshared is knowledge wasted, so they’ve distilled what they’ve learned from over 12,000 Sage HRMS customers and created this HR software buyer’s guide with useful information you need to know, including: • Recent trends in human resources and HR technology. • Top ten considerations for HRMS. • A key software capabilities checklist. • How to evaluate the company behind the product. Sage wants to make the HR software purchase process as painless as possible and help you find the right HR software solution for your needs, whether that solution is Sage HRMS or another.

Increased number of suppliers, greater number of outsourced functions, and unsynchronized data compromise today’s global supply chain management. Viewlocity’s Supplier Management solution organizes such information from all the trading partners into a single comprehensive system and provides tools to view, respond, and measure your supply chain.

The Cash Management (CA) module is integrated with the General Ledger, Accounts Payable, and Accounts Receivable modules to provide a single place where you can manage all of your cash needs. Reports provide summarized views of data and allow you to drill down to account details.