Our research suggests that fully 15% of the U.S. workforce now spends one or more days a week outside a corporate facility.
By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues.
You already know that web conferencing technology enables business meetings, webinars and online training. But did you know that it's also a consummate team player? Web conferencing has transformed team process — in many ways, making it better than being there.
This is a graphical overview of how US information workers (iWorkers) spend their time with computers, smartphones, and key productivity and collaboration tools.
Discover the benefits of combining Web and audio conferencing to improve team communication, reduce costs and increase efficiency with remote employees.
While nothing beats face-to-face communication, online collaboration tools are gaining popularity for bringing development teams together.
This new Harvard Management Update provides five proven strategies for delivering productive virtual meetings. From encouraging participant engagement to alternating time zone scheduling, discover how to energize your virtual meetings.
There are two certainties in the support world: Customer expectations are on the rise, and support organizations must effectively differentiate from the competition to be successful.
The IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure on the IT help desk. That's why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce.
Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. But are there hidden costs of self-service?