At the time Doyle joined XTO Energy, there was no formal system in place for tracking preventive and corrective work orders or measuring backlog and work completions. Doyle needed a system that would allow operators to report issues at any time during their shift and enable Doyle to assign work based on priority and skill. This includes submitting emergency work requests in the middle of the night, since the plant runs 24 hours a day. With their former hand-written system, work requests often got misplaced and were left unattended.
With the economy still struggling, the mandate from the property managers to the on-site team is simple: Attract new residents, keep existing tenants happy, and put a lid on costs. Minimizing equipment down time while saving money, however, required a tracking system more sophisticated than paper files. Office Manager Leah Wolf set out to find a CMMS that could log and track maintenance work orders, track turnover work and costs, and monitor asset and maintenance costs over time.