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Field Service Management White Papers and Demos
Case Study provided by IFS
Property management company Associa has leveraged cloud technology to improve efficiency and work order management for its mobile service force. By implementing IFS Field Service Management (FSM) solution, Associa was able to accomplish:
- Improved service level agreement (SLA) oversight and compliance
- Standardize its work order processes
- Increase billable hours
Case Study provided by IFS
Never saying no to your customers is a sizeable undertaking for any enterprise, especially in a complex business like NEE’s. NEE, a distributor of energy-related equipment throughout Canada, implemented IFS Field Service Management so that it could turn its challenges into profitable business opportunities, enter new business areas and expand its offering.
White Paper provided by IFS
Service providers must ensure on-time performance of mission-critical tasks while optimizing remotely deployed workforces. A new wave of technologies and increased pressure to provide excellent service are forcing the field service industry to adapt. This will continue as customer expectations increase and industry competition continues to grow.
Case Study provided by IFS
Thanks to IFS Field Service Management, TH Hill, has achieved greater business transparency and can focus on the value aspects of its offering to its customers in the oil and gas industry around the globe. The enterprise software from IFS has also helped the US-based engineering and quality management consultancy to grow its revenue as a result of the higher degree of process automation it enables and the fact that resource management capabilities are considerably enhanced.
Case Study provided by IFS
Motorola Canada, a division of the global communications leader, had just won a huge contract. They would be supplying and supporting the communications for the police, fire and emergency services for the province of Quebec. To do that effectively, they needed to fully automate their mission-critical field service processes, including call center, scheduling and install base management. They wanted to extend the solution out to the field via a mobile component, and needed a web-portal that subcontractors could use to report their parts usage. Finally, the solution needed to be presented in multiple languages to support the end-user base.