IFS White Papers and Demos

Thanks to IFS Field Service Management, TH Hill, has achieved greater business transparency and can focus on the value aspects of its offering to its customers in the oil and gas industry around the globe. The enterprise software from IFS has also helped the US-based engineering and quality management consultancy to grow its revenue as a result of the higher degree of process automation it enables and the fact that resource management capabilities are considerably enhanced.

Motorola Canada, a division of the global communications leader, had just won a huge contract. They would be supplying and supporting the communications for the police, fire and emergency services for the province of Quebec. To do that effectively, they needed to fully automate their mission-critical field service processes, including call center, scheduling and install base management. They wanted to extend the solution out to the field via a mobile component, and needed a web-portal that subcontractors could use to report their parts usage. Finally, the solution needed to be presented in multiple languages to support the end-user base.

More often than not, companies that implement an ERP system and have trouble achieving rapid return on investment (ROI) may labor under this misconception, or at the very least may underestimate their own role in successful implementation and operation of their new enterprise software environment.