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ASSET MANAGEMENT

FACILITY MANAGEMENT

PROPERTY MANAGEMENT

FMI Works Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Cloud-based SaaS, delivered as a responsive web application that runs on any modern device with no private network access or custom infrastructure required; data is stored in Microsoft Azure with 35-day point-in-time backups and secondary data centre replication.

Customer Focus

Facility teams in organisations that need visibility and control over facilities, assets and compliance, including those integrating with enterprise systems such as SAP, Oracle and IBM Maximo.

View Vendor's Product Page

About FMI Works

FMI Works FMI Works is a cloud-based facilities, asset and compliance management platform sold by FM Innovations. It supports facility managers, internal trades, contractors and requesters across work orders, asset registers and planned maintenance, with API-based integrations to finance, ERP and HR systems. Data is hosted in Microsoft Azure.

About the Company

FM Innovations is an Australian vendor of facility management software; its support operates on Melbourne business hours, indicating an Australia-based operation.

FMI Works Key Features

Core

  • Work order management
  • Asset register
  • Planned maintenance
  • Work requests from requesters
  • Contractor job management
  • Compliance management

Integrations

  • Basic APIs on Enhanced and Premium plans
  • Advanced APIs on Premium plan
  • OpenAPI specification
  • Sandbox environment on request

Platform

  • Responsive web app
  • Microsoft Azure hosting
  • 35-day point-in-time backups
  • Disaster recovery replication
Pros
  • Structured four-phase onboarding with guided workshops and core training
  • Broad integration options via OpenAPI-based APIs, including SAP, Oracle and IBM Maximo
  • Cloud-based with no custom infrastructure required
  • Responsive support, typically within 10 minutes during business hours
  • Role-based module access for managers, trades, contractors and requesters
Cons
  • No publicly listed pricing; quotes required
  • API access is a paid add-on
  • Customers must build and maintain integrations themselves or via a system integrator
  • Support limited to Melbourne business hours except Priority 1 incidents
  • Training, customisations and new module implementation cost extra
Overall

FMI Works suits facility teams that want a cloud platform covering work orders, assets and planned maintenance with deep integration into enterprise systems. The main trade-offs are undisclosed pricing, paid API add-ons and customer responsibility for integration work. It is a reasonable fit for mid-size and enterprise organisations, particularly in Australia, that have IT resources or a system integrator available.

FMI Works FAQ

How much does FMI Works cost?

The vendor does not publish pricing for FMI Works. Contact the vendor directly for a quote. Vendor website: https://www.fmiworks.com/solutions/fmi-works

Who is FMI Works best suited for?

FMI Works is designed for facility teams that need full visibility and control over their facilities, from raising work requests through to completing jobs and managing assets. It supports multiple user types including facility managers, internal trades, contractors and requesters, each given access to the modules matching their role. It appears aimed at organisations running structured facilities and asset management operations, including those needing integrations with enterprise systems such as SAP, Oracle and IBM Maximo.

How long does it take to implement FMI Works?

FMI does not publish a fixed implementation timeline. Onboarding follows a structured four-phase approach: preparation (guided workshops for data readiness and configuration), becoming work order ready (core training, with requesters, the facilities team and contractors starting live work), levelling up (building the asset register and planned maintenance), and transition to ongoing customer support. The vendor says the process can be tailored, including staged rollouts and additional project management support, so duration depends on the organisation's needs.

How easy is FMI Works to learn and use?

FMI Works is a cloud-based, responsive web application that works on any modern device and requires no private network access or custom infrastructure; it supports the latest three versions of Chrome, Edge and Safari on current Windows, macOS, iOS and Android. Onboarding includes core training and guided workshops, and a help centre provides online resources. No independent usability assessment is available in the retrieved sources.

Last reviewed: November 6, 2026