Genesys Customer Experience Platform is customer service software that works to increase profits, revenue and market share through enhanced customer journeys, growth and positive customer relationships. The platform allows users to orchestrate ideal customer journeys utilizing business rules and full context, and is designed to provide full visibility from the beginning of the customer journey all the way through to the end.
LiveOps Social is a social support software solution that allows service agents to handle customer cases across social media and mobile channels. Each time a customer issues a complaint on a company’s social media page, the program notifies the company’s customer service team.
LiveOps Email is a customer service software solution that works across email to help service agents resolve customer cases. Each time a customer sends a message for help, the program routes the message to the agent with the best-suited skill set and pulls up the customer’s complete history of interactions with a company. This history encompasses activities across all online channels.
ATX MAX is tax software designed for full-time tax professionals who prepare federal, state and municipal individual forms. The platform enables users to produce federal business and specialty forms, process unlimited e-file returns and generate payroll compliance reports.
TaxWise Power is professional tax software designed for full-time tax preparers, and includes federal and state individual returns as well as federal and state business and specialty returns. The platform is designed to manage multiple offices, supports unlimited e-filing and is equipped with tools designed to improve user workflow.
Oracle RightNow Contact Center Experience is a CRM software solution that provides agents with comprehensive, consistent information on all contacts. The program automatically processes all contact interactions from a variety of online channels and logs them down inside a database.
Oracle RightNow Web Experience is a CRM and customer service software solution that helps users solve client issues and identify sales opportunities, all through online chat windows. Each time a customer interacts with a company or makes a purchase, the program notes this action down in a database.
Avalara Sales Tax Suite is tax automation software equipped with sales tax calculators, document management tools and fully-managed return filing. The suite ensures users stay tax compliant and provides users with automated certificate validation, storage and management tools that work to facilitate tax-exempt sales.
SalesOutlook is CRM software designed to support email marketing campaigns through Constant Contact, financial integration with QuickBooks and works fully embedded within MS Outlook and Exchange Server folder structures. The platform supports HTML or RTF email campaign formats, provides contact and lead categorization tools and is equipped with a library with 300 customizable email templates.
Manta is small business marketing software that assists users with utilizing multiple marketing channels and tools. The platform assists users with Google AdWords ad creation, local listing and SEO optimization.