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CUSTOMER SERVICE

– LiveOps Email Review

Product Snapshot

Pricing

Pricing is $60 a month for each user.

Technology

LiveOps Email is available as a SaaS solution that requires no additional hardware.

Customer Focus

LiveOps works with customers of all sizes.

Selected Customers

Contact vendor directly for case studies.

About LiveOps Email

- LiveOps Email LiveOps Email is a customer service software solution that works across email to help service agents resolve customer cases. Each time a customer sends a message for help, the program routes the message to the agent with the best-suited skill set and pulls up the customer’s complete history of interactions with a company. This history encompasses activities across all online channels. Once a rep has an answer, the rep can communicate with the customer through email, SMS, chat and more. Lastly, LiveOps Email can send out confirmations to customers for received cases and has a number of template messages service reps can send out.

About LiveOps
LiveOps was founded in 2000 to create a new business model around the call center. By using the power of cloud computing, they created technology able to handle the unexpected fluctuations in call center volume. Today, LiveOps is a California-based company that serves more than 250 corporations around the globe, including big names such as Salesforce.com, Symantec and Amway.

LiveOps Email Key Features

  • SaaS customer service software solution
  • Routes cases to agents who are most suited for dealing with them
  • Pulls up the complete history of company interactions for each case owner
  • Agents can respond across a variety of online channels
  • Sends out confirmations to customers whenever cases are received
  • Features a number of service-related message templates
  • Generates analytics on agent performance

 

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