Pricing is $60 a month for each user.
LiveOps Email is available as a SaaS solution that requires no additional hardware.
LiveOps works with customers of all sizes.
Contact vendor directly for case studies.
LiveOps Email is a customer service software solution that works across email to help service agents resolve customer cases. Each time a customer sends a message for help, the program routes the message to the agent with the best-suited skill set and pulls up the customer’s complete history of interactions with a company. This history encompasses activities across all online channels. Once a rep has an answer, the rep can communicate with the customer through email, SMS, chat and more. Lastly, LiveOps Email can send out confirmations to customers for received cases and has a number of template messages service reps can send out.
LiveOps was founded in 2000 to create a new business model around the call center. By using the power of cloud computing, they created technology able to handle the unexpected fluctuations in call center volume. Today, LiveOps is a California-based company that serves more than 250 corporations around the globe, including big names such as Salesforce.com, Symantec and Amway.