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SOCIAL SUPPORT

– LiveOps Social Review

Product Snapshot

Pricing

Pricing is $40 a month for each user.

Technology

LiveOps Social is available as a SaaS solution that requires no additional hardware.

Customer Focus

LiveOps works with customers of all sizes.

Selected Customers

Contact vendor directly for case studies.

About LiveOps Social

- LiveOps Social LiveOps Social is a social support software solution that allows service agents to handle customer cases across social media and mobile channels. Each time a customer issues a complaint on a company’s social media page, the program notifies the company’s customer service team. Agents can then reply publically on the social media page or take the case to a more private channel, such as phone or email. The system always forwards cases to agents best equipped to deal with them, and cases can be queued during busy hours. Lastly, LiveOps Social tracks all customer interactions and service agents’ performance.

About LiveOps
LiveOps was founded in 2000 to create a new business model around the call center. By using the power of cloud computing, they created technology able to handle the unexpected fluctuations in call center volume. Today, LiveOps is a California-based company that serves more than 250 corporations around the globe, including big names such as Salesforce.com, Symantec and Amway.

LiveOps Social Key Features

  • SaaS social support software solution
  • Monitors social media channels for customer complaints and problems
  • Sends cases to agents who are best equipped to deal with them
  • Agents can respond on the social media page or through a private channel
  • Stores all interactions in history logs
  • Ranks service agents based on performance
  • Managers can screen social media posts before publishing them

 

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