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HELP DESK

SOCIAL SUPPORT

– Zimbra Community Review

Product Snapshot

Pricing

A free version is available.

Technology

Product is available as an on-premise solution.

Customer Focus

Vendor works with enterprise, multinational and mid-sized customers.

Selected Customers

CSF INOX, NEC BIGLOBE, City of Ventura, Monterey Bay Aquarium Research Institute

About Zimbra Community

- Zimbra Community Zimbra Community is a help desk software solution that allows users to work together and solve cases through collaboration. Each time a case comes in, users can message each other in an attempt to resolve it. For instance, users can search through the program database by text, manage all accounts from a central hub and send out rewards to the most helpful assistants. For further collaboration functionality, the program can even crowdsource cases to online communities, in which members can vote on the best answers. Lastly, Zimbra Community hosts a knowledgebase for customers who are dealing with routine issues.

About Zimbra
Zimbra was founded in 2004 and is headquartered in Texas. The company works with over 5,000 customers across the globe.

Zimbra Community Key Features

  • On-premise help desk software solution
  • Users can message each other when solving cases
  • Centralized customer account management
  • All program data is searchable by text
  • Crowdsources complicated cases to online communities
  • Can direct routine cases to a knowledgebase
  • Top answerers can receive online recognition

 

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