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HELP DESK

SOCIAL SUPPORT

ClickDesk Review

Product Snapshot

Pricing

Free forever – $19.99/month per agent

Technology

Software-as-a-Service

Customer Focus

SOHO, Small and Medium-sized Businesses

ClickDesk

ClickDeskClickDesk is a web-based multi-channel online engagement application offering features such as Live Chat, Browser Phone, Social Media Toolbar and recently launched Help Desk. ClickDesk is the first social live chat service to integrate social media, voice support and help desk into a live chat service.

ClickDesk is cloud-based, so users don’t need to download or install any software. Agents receive chats on their favorite IM such as Skype and Google Talk. The built-in voice chat functionality allows visitors to call businesses through browser phone, Skype or the Local Access Numbers available in 40 countries. The ClickDesk interface also includes a first-of-its kind social toolbar, enabling users to Tweet or like a Facebook page right from the chat window. ClickDesk recently launched an easy-to-use Help Desk feature for businesses to efficiently manage support e-mails and offline chat messages; making it a complete multi-channel communication solution.

About ClickDesk
ClickDesk is a leading provider of multi-channel communication technologies to small and medium size businesses. ClickDesk is headquartered in Sunnyvale, Calif., with offices in Hyderabad, India.

ClickDesk Key Features

  • Cloud-based application: No hassle of software or hardware installation.
  • Live chat: Receive lightning fast chats backed by push technology conveniently on your IM – Google Talk/Skype
  • Phone: Your customers call you through an integrated Browser Phone including free local access numbers in 40 countries.
  • Recently launched FREE Help Desk: Agents can efficiently manage support emails and offline messages through a robust ticketing system.
  • Social Toolbar: Visitors can tweet about your Brand or like your Facebook page from the chat window.

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What Others Are Saying About ClickDesk

  • Poor Man

    They have very poor customer service!

  • Aravind VL

    So far so good… i’m using it in my website http://www.finmantra.in

    • Rahul Patel

      Good to hear it, Arvind. I am sure you will love it. We have introduced many new features. Visit our blog to know more http://blog.clikcdesk.com

  • Rahul Patel

    We are constantly introducing new features to enhance our customer’s live chat experience. Do check out our new features real-time visitor tracking, Automated Helpdesk etc. Visit our blog http://blog.clickdesk.com