MozyEnterprise is a scalable computer data backup software designed for handling enterprise data and servers. The platform allows users to upload fast by supporting automated and schedule backups and uploads on the Mozy server.
EXEControl is ERP and CRM software that supports companies in the areas of finance, marketing, administration, HR, production and technical. The platform allows users to work with an entire product suite of over 30 modules to learn and use.
Built from the ground up starting with the UI, Webbstone CRM is dynamic, intuitive, and powered by the Raptor engine.
January 9th, 2013 | | Comments Off on Cloud Contact Center Solution Criteria Checklist
If you are starting to evaluate cloud contact center solutions, make sure you first download this checklist so you know the key questions you need to ask. And, find out how inContact stacks up.
January 9th, 2013 | | Comments Off on 2013 Contact Center & Customer Management Executive Priorities Report
This research identifies and offers insight on key trends in the customer management/contact center industry related to 2013-14 goals, strategies and budgeting plans.
January 9th, 2013 | | Comments Off on Being Proactive and Generating Results
Learn to enhance customer service and boost results by anticipating and acting on customer needs and preferences through 5 basic tips.
January 9th, 2013 | | Comments Off on Putting Workforce Optimization to Work
Learn how to deliver on the expectations of the mobile, multichannel customer requires companies to predict customer demand and manage agent resources more effectively through 5 basic tips.
QT9 ERP is an ERP software solution that is designed to manage a company’s inventory, shipping, receiving, finances and digital file database. The platform allows users to work with a number of industry-specific templates that serve plastic molding, plating, custom manufacturing and other types of small market manufacturing groups.
January 8th, 2013 | | Comments Off on Choosing the Right Solution: Issue Tracking Software for Customer Service and Support
When it comes to issue tracking software, the practical need is fairly clear: you have customers and/or employees to support, and you need an established set of tools to organize, track, and measure these services. Many software solutions available today offer the tools you need; however, it’s necessary to understand your specific needs before comparing products.
January 8th, 2013 | | Comments Off on Choosing the Right Solution: Customer Service and Support Software
The practical need for customer service and support software is fairly clear: you have customers, you provide customer service to them, and you need an established set of tools to organize, track, and measure these services.