Aastra 800 is a communication server for PCs with an optimized installation. The Aastra 800 has functionality that covers almost all the requirements of a call manager system and can be configured via web browser with an intuitive user interface.
With its management, call control, and UC applications pre-installed on a single server, Aastra 700 enables companies to build their state-of-the-art IP solution in a cost-efficient and convenient way.
The Aastra 5000 is an open standards-based system with over 500 functions, and a SIP Trunk interface that enables connection to Voice over IP operators
The Aastra 400 opens the full performance spectrum of modern business communication: Aastra 400 offers an all-in-one Unified & Collaborative Communications solution which is seamlessly integrated into the system. The product range includes communication servers, terminals, software and mobility solutions as well as unified and collaborative communication applications.
3CLogic Contact Center is customer service software that provides users with a multi-channel contact center spanning voice, email, chat and social media channels. The platform allows users to enable a customer self-service portal equipped with IVR capabilities, build customizable IVR menus that utilize predetermined agent skill groups and manage high call volume through wait-time and position in queue updates, as well as a ‘call-back’ offer.
CallFire IVR is interactive voice response software that enable users to set up surveys, polls, appointment reminders and payments, and is designed to facilitate both inbound and outbound uses. The platform is designed with ease-of-use in mind through drag-and-drop menus of XML functionality, enables customers to interact through keypress, and is equipped with automated call routing capabilities.
Buzzstream is PR and marketing software that enables users to research influencers, manage contact relationships and conduct personalized outreach campaigns. The platform discovers influencer contact information, social profiles and site metrics, tracks contact interactions and provides a centralized repository for all contact data.
Connect First Comprehensive ACD is automatic call distribution software designed to be implemented out-of-the-box with minimal configuration, can simultaneously distribute multiple calls to the most appropriate agent or location through geospatial routing, and instantly routes calls based on predetermined logic. The platform allows users to define routing paths based on multiple aspects including agent skill sets and level, language and ranking, is designed to work with both low and high volume operations, and applies all configuration and preferences across all administrative interfaces.
CallFire Call Tracking is call center software that enables users to purchase local and toll free numbers from the vendor’s database for advertisement campaign uses. The platform supports both a local presence as well as a global presence, enables users to respond via text messages, and tracks call activities and data through Google Analytics.
Cougar Mountain SaaS Accounting provides all the features and functionality of enterprise accounting software. The solution includes point of sale, retail and back office capabilities, multiple user access on the same network and real-time financial information monitoring.