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VIRTUAL CALL CENTER
3CLogic Contact Center Review
Product Snapshot
Product Pricing
Contact vendor directly for pricing information.
Technology
Platform is a SaaS solution and requires no additional hardware for installation.
Customer Focus
Vendor works with businesses of all sizes and across multiple industries.
Select Customers
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About 3CLogic Contact Center
3CLogic Contact Center is customer service software that provides users with a multi-channel contact center spanning voice, email, chat and social media channels. The platform allows users to enable a customer self-service portal equipped with IVR capabilities, build customizable IVR menus that utilize predetermined agent skill groups and manage high call volume through wait-time and position in queue updates, as well as a ‘call-back’ offer.
The software allows users to filter and distribute calls based on pre-set agent skills, priorities and needs. Additionally, the platform includes a screen-pop feature that automatically populates an agent’s screen with all relevant client records and previous transactions.
About the Company
3CLogic was founded in 2005 and is headquartered in Rockville, Maryland.
3CLogic Contact Center Key Features
- Third-party integration with existing systems
- Click-to-call capabilities
- Customer history database management
- Call information synchronization and automatic customer account updates
- Local presence dialing tools
- TCPA dialing modes
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