MediaTube is video portal and content management software that allows users to incorporate company branding elements within the portal’s front end design and presentation. The platform enables companies to stream both public and private videos to allow access to specified employees, customers or partners, as well as embed videos on company websites and track video views and viewers.
Magnoware DataTrack System is professional services automation software designed to automate day-to-day operations, securely save all personal data, and enhance the business-centric aspects of company PDAs. The platform automates service administration procedures, gathers and centralizes all management processes and notifications, and offers mobile monitoring services designed to enable users to access and implement the system from mobile devices.
Kaavo IMOD is cloud computing software designed to deploy and manage distributed applications, workloads and IT environments. The platform provides users with single-click deployment capabilities, monitoring and metering tools, and run-time service level management functionality.
Kayako is help desk software designed to facilitate and unify customer service conversations via multiple channels including email, direct messaging, Facebook, Twitter and customer self-service Help Centers. The platform facilitates support team collaboration activities, enables users to engage in real-time customer assistance practices, and is equipped with social listening tools for Facebook.
FocalScope is customer service software equipped with a help desk ticketing system, live chat capabilities, and a phone call center functionality. The platform facilitates service desk functionality across multiple channels including phone, email, live chat and social media, ensures agents have access to relevant customer data including open orders and purchase history, and is equipped with a shared email ticket inbox to ensure all services tickets are visible and resolved.
h2desk is help desk and live chat software that converts chats and conversations into support tickets, enables users to create predefined messages for frequently asked questions, and automatically sends users alerts when ticket SLA time is approaching its expiration. The platform allows users to create and implement tutorials, manuals and troubleshooting tools, is equipped with both manual and automated ticket-to-agent assignment tools, and is designed to allow agents to respond directly from their email inbox.
HESK Help Desk is help desk software designed to receive, organize, track and resolve customer issues, is equipped with an integrated knowledgebase, and supports support teams of all sizes. The platform allows users to submit a question or an issue, transfers submission information into support tickets, and allows users to prioritize tickets based on urgency.
Voxwire is web conferencing software that supports audio and video meetings, text messaging, and website, presentation and screen sharing activities. The platform is scalable and can supports both one-on-one meetings as well as meetings with high numbers of participants, and does not require that meeting attendants download or purchase the platform in order to attend a session.
Auralink is any-to-any web conferencing software that enables web conferences and connections across mismatched platforms and devices such as Skype for Business, traditional video and telephone conferencing systems. The platform supports all web-based communications, and webRTC including Google Chrome, Mozilla Firefox, Opera, Vivaldi, as well as Flash video for both Apple Safari and Microsoft Internet Explorer.
Naverisk is remote mobile management software equipped with monitoring, PSA, remote control and device management tools, as well as built-in ticketing and billing functionality. The platform provides users with remote monitoring capabilities designed to monitor event logs, CPUs, RAM, software, hardware, usage and networks, and enables users to troubleshoot and repair devices without interrupting end-user workflows.