Product is available as on-premise solution.
Vendor works with companies of all sizes.
Contact vendor directly for pricing information.
HESK Help Desk is help desk software designed to receive, organize, track and resolve customer issues, is equipped with an integrated knowledgebase, and supports support teams of all sizes. The platform allows users to submit a question or an issue, transfers submission information into support tickets, and allows users to prioritize tickets based on urgency.
The platform is equipped with filter-based support ticket search tools, allows users to set-up staff accounts and sent access restrictions, and provides views as to which support agents are currently handling which issues. Additionally, the platform enable users to communication back and forth with customers, assign tickets to available agents, and add relevant notes to tickets to facilitate issue resolution.
HESK, sponsored by SysAid Technologies, was founded in 2003 and is headquartered in Saudi Arabia.