Director of Customer Success for Samanage, a leading provider of cloud-based IT service desk and asset management software. With a vast background in technology, including prior experience at SaaS companies like Citrix ShareFile and inMotionNow, Oz has developed a deep understanding of the ITSM space and customer needs. Oz provides his distinct thumbprint on trends in the ITSM industry, specifically what’s coming and what’s simply white noise.
Often, an IT service desk may not be robust enough to help a business that relies heavily on information technology. That’s where IT service management (ITSM) becomes necessary. Comprehensive IT service management gives businesses the tools and processes needed to carry out IT functions and address problems when they arise.
There's no question that technology has changed, and that attitudes toward corporate IT have changed along with it. What hasn't changed is the need for effective ITSM. Here's a look at how the IT service desk needs to evolve to meet new demands.
Enterprise service management integrates departments by facilitating faster, cheaper operations and aligning departments to others' needs. Here are six ways enterprise service management can centralize your company's departmental obligations and create a system that makes day-to-day processes smoother and more efficient.
Samanage provides the only true multi-tenant, unified service desk and asset management cloud solution on the market today. Our revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust IT Service Management (ITSM) solution in days.
