February 21st, 2014 | | Comments Off on The WOW Guide to Self-Service Support
The purpose of this WOW Guide is to help you and your organization get started with knowledge base content, cut down incoming customer interactions and provide amazing customer service through an engaging online support center.
February 21st, 2014 | | Comments Off on The Ultimate Guide to Self-Service Support for Fast-Growing Companies
One form of customer service on the rise is self-service support. In this “Ultimate Guide,” we will be touching on the foundation of self-service support – primarily, what this level of support means to fast-growing companies as well as their customers and organization.
October 23rd, 2013 | | Comments Off on The WOW Guide to Providing Amazing Customer Service During the Holiday Rush
At Desk.com, we talked to support managers taking on the holidays this year to understand how they empowered their teams to provide amazing customer service.