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PROFESSIONAL SERVICES AUTOMATION (PSA)
Autotask IT Business Management Platform Review
Product Snapshot
Product Pricing
Contact vendor directly for pricing information.
Technology
Product is a SaaS solution and requires no additional hardware for installation.
Customer Focus
Vendor works with midsize IT service providers and MSPs.
Select Customers
Contact vendor directly for case studies.
About Autotask IT Business Management Platform
Autotask IT Business Management Platform is PSA and service desk optimization software designed to support end-to-end IT business processes. The platform is equipped with tools to handle multiple PSA aspects including CRM, service desk, project management, time and billing processes, and RMM.
The software centralizes all opportunities, contracts, tickets, tasks and to-do lists, tracks and analyzes sales performances in real-time, and is equipped with client self-help tools. Additionally, the platform is ITIL-aligned with built-in best practices procedures, is equipped with SLA management functionality, and allows users to record and manage customer notes, contracts, incidents and emails.
About the Company
Autotask was founded in 2001 and is headquartered in East Greenbush, New York.
Autotask IT Business Management Platform Key Features
- Drag-and-drop dispatcher and scheduling tools
- Automates project workflows
- Provides users with access to real-time data
- Integrated email functionality
- Project profitability assessment tools
- Automatically applies time and expenses to related contracts
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