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bigWebApps SherpaDesk Review

Product Snapshot

Product Pricing

Product is available in multiple plans:

  • Single Agent – free
  • Team – $39 per agent per month

Product is available as a SaaS solution.

Customer Focus

Vendor works with small businesses in the professional services industry.

Select Customers

GetApp, Intuit, Twitter, SpiceWorks


About SherpaDesk

bigWebApps SherpaDesk SherpaDesk is professional services automation software designed to support multiple company functionalities including help desk and ticketing processes, time tracking, and invoicing and billing. The platform is equipped with tools geared towards project management tasks, asset management functionality and data report generation.

The software enables clients to report system issues and view on-going updates, integrates hours worked directly into projects and accounts in order to facilitate billing and accounting processes, and automatically invoices time entries. Additionally, the platform supports any unique payment arrangements required by specific workflows, and is built with out-of-the-box integrations with Freshbooks, Quickbooks Online, and Quickbooks Premier.

About the Company

bigWebApps was founded in 2001 and is headquartered in Atlanta, Georgia.


SherpaDesk Key Features

  • Integrates with Freshbooks, MS Office, SalesForce, Inuit QuickBooks, and Google Apps
  • Project organization through client profiles, asset attachments, and To-Do lists
  • Device and asset logging functionality
  • Asset service history records
  • Customizable report generation engine


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