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RETAIL MANAGEMENT

Brightpearl Review

Product Snapshot

Product Pricing

Product is available in multiple plans, contact vendor directly for pricing information.

Technology

Product is available as a SaaS that requires no additional hardware.

Customer Focus

Vendor works with small to midsize businesses.

Select Customers

The Little Green Sheep, Pawstruck.com, Leader Stores, Pavilion Broadway, David Shuttle

 

About Brightpearl

Brightpearl Brightpearl is omni-channel retail management software that encompasses inventory management, accounting, online sales, POS, purchasing and CRM functionalities. The platform provides users with real-time inventory updates, works to reduce instances of double selling, and generates profitability reports across all channels, products and customers.

The software consolidates all orders and shipments into a single interface, is designed to automate repetitive tasks, and integrates with all sales channels. Additionally, the platform can be customized to match industry-specific requirements, and is equipped to manage multiple retail stores and warehouses.

About the Company

Brightpearl was founded in 2007 and is headquartered in Bristol, Avon.

 

Brightpearl Key Features

  • Facilitates outsourced and drop-shipped retail
  • Cost of goods accounting functionality
  • Flexible order processing tools
  • Automated stock reservation tools
  • User-specific workflow development, design and implementation tools
  • Sales analysis and contact tagging capabilities
  • Customer interaction tracking tools including order histories, email communication, and relevant notes and activity
  • Integrates help desk, activity management and email dropbox systems
  • Supplier, purchasing and incoming stock management tools

 

Products Similar to Brightpearl

  • Marmaladecrumpets

    terrible customer service, id move if i could, some days i makes me want to jump out of a window

    • Guest

      Thank you so much for the warning…you could have saved our company…please don’t jump out of that window!!!

      • Guest

        why can’t you move?

  • Mrhamptons

    Love it customer service isn’t the best and want product update through API but its one of the best out there!

  • Accounts

    Interesting the reason you find no negative reviews about Brightpearl is that upon looking I cannot find any independent sites to post a review on. The fact that we were misled into obtaining this useless product by miss selling and the free trial which we spent most of the period raising issues which according to the salesman were dealt with by the product and were not the Company at the end of the day admitted Brightpearl was not fit for the purpose it was sold to us for and suggested we go back to Sage where we were to start with after involving us in immense expense in time effort and money Stick with Sage or anything don’t waste your time or money people.

  • FD

    We are now going through a very frustrating time with this company and ‘Accounts’ is right in as much as there are really only good reviews out there which have all been carefully staged managed by Bright Pearl for obvious reasons. Sadly, they are turning out to be absolutely typical of the IT ‘oversell and under deliver’. Their sales team are impressive but the real nuts and bolts of getting up and running are really glossed over. As soon as you’re signed up the trouble starts and it has been delay after delay. You are no way near given the support the Sales Team give while reeling you in. The basic ‘carrot dangler’ of Implementation is no way achievable and on that basis you are looking at very expensive set up costs contrary to advertised. It has taken over 2 months and we are no where close to being up and running. They are now unreliable, certainly do not respond within 24 hours, have to be repeatedly chased and nor do they always all answer the questions which all adds to the length of time this so called ‘Implementation’ takes. It’s as if they have got you over a barrel but still refuse to give you the right tools to help yourself but one assumes this is where the ‘add ons’ kick in and continual support generates a lucrative income stream for them.

    I really don’t want myself and my team to be feeling like they have to throw themselves out of a window but I definately have that sickening feeling in the pit of my stomach right now 🙁 Right now I’m documenting everything in order to protect our own interests as best as possible if needed down the line however, this is not the best way to start a relationship with a company that should be working to improve our business.

  • murrayzz1

    Brightpearl is without doubt the most difficult, confusing and complicated piece of business software I’ve ever come across.

    It frequently fails to work as expected, and although I have stuck it out for a while, I cannot achieve anything on this system without raising a support request.

    Transactions fail to reconcile, one screen says one thing, another screen says the opposite, VAT reports change after they have been reconciled – the list goes on and on.

    Often, Brightpearl comes up with an error message that is completely meaningless, e.g. “Client data error”, with no explanation of how to fix it.

    Support is terrible. The support agents themselves are pleasant enough, but they seem as baffled by the system as anyone else.

    It has got to the stage where I simply cannot trust anything that comes out of this system. I have wasted dozens of hours trying to figure out how to achieve what should be very simple tasks.

    I cannot say this strongly enough – DON’T BUY THIS SOFTWARE!

    Put very simply, it is not fit for purpose. Avoid at all costs.

    I’ve switched to Xero – it’s a massive breath of fresh air after the nightmare of using Brightpearl.

  • Not Happy

    Sales person lied about what this software could do. I agree with the comments from several of the posters below. Avoid at all costs.

  • Online Retailer

    We wasted a year with this suite. Its connectors are unreliable, it double-counts sales at random, and the performance of the app is terrible. The noblest efforts of the customer service team can’t overcome the horrendous deficiencies of the software.