Contact vendor directly for pricing information.
Product is available as a SaaS solution that requires no additional hardware.
Vendor works with enterprise, multinational and mid-sized customers.
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Cisco WebEx Support Center is remote support software that enables users to provide IT support for both workers and customers via live chat, video conferencing and remote desktop control. The platform enables agents to work with up to five customers at a time, work across multiple platforms, and collect and manage system information.
The software provides users with a chat library, drag-and-drop installers into remote devices and reboot computers and systems without interrupting support sessions. Additionally, the platform facilitates issue diagnosis and problem solving activities, meet and manage service-level agreements and objectives, and works to decrease call time as well as increase first-call resolution practices.
Cisco was founded in 1984 and is headquartered in San Jose, California.