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REMOTE SUPPORT

Cisco WebEx Support Center Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Product is available as a SaaS solution that requires no additional hardware.

Customer Focus

Vendor works with enterprise, multinational and mid-sized customers.

Selected Customers

Contact vendor directly for case studies.

 

About Cisco WebEx Support Center

Cisco WebEx Support Center Cisco WebEx Support Center is remote support software that enables users to provide IT support for both workers and customers via live chat, video conferencing and remote desktop control. The platform enables agents to work with up to five customers at a time, work across multiple platforms, and collect and manage system information.

The software provides users with a chat library, drag-and-drop installers into remote devices and reboot computers and systems without interrupting support sessions. Additionally, the platform facilitates issue diagnosis and problem solving activities, meet and manage service-level agreements and objectives, and works to decrease call time as well as increase first-call resolution practices.

About the Company

Cisco was founded in 1984 and is headquartered in San Jose, California.

 

Cisco WebEx Support Center Key Features

  • Facilitates inbound online support requests
  • Click-to-connect functionality
  • Session requests via email or desktop client dashboard
  • Remote printing capabilities
  • Session recording and editing tools
  • Firewall friendly using standard HTTP and HTTPS ports
  • CRM integration including Salesforce and Remedy
  • Post-session survey and note management
  • File transfer tools
  • Desktop and application access and control tools
  • Real-time agent status views
  • Integrated VoIP and high-quality video tools
  • Callback and wait time notifications

 

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