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This product has been renamed or acquired by another company. You can find the new product offering at Citrix GoToAssist.

– Citrix GoToManage Review

Product Snapshot

Technology

GoToManage is a highly secure cloud IT management solution that is firewall friendly and leverages the GoToManage Crawler to monitor and manager an IT environment. The GoToManage Crawler is a small discovery agent that automatically scans and inventories every single system that it detects, while using as few system and network resources as possible.

Customer Focus

GoToManage is designed for IT professionals looking for a cloud solution for their IT management and monitoring.

Select Customers

Element Data Group, LLC; Dachis Group; Systems Associates, Inc.; ID Networks, Inc.; Computer Works; EcoInsight, Inc.

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About Citrix GoToManage

GoToManage enables users to easily check up on performance and server health, and to receive alerts to any problems, enabling users to fix the problems through remote support.

About Citrix
Based in Santa Barbara, California, Citrix has become a leading provider of cloud applications for web conferencing, collaboration, remote desktop access and cloud computing. In 2010, Citrix acquired Paglo and launched their GoToManage product. GoToManage extended their remote support software by adding a SaaS based IT management platform to monitor, control and support IT infrastructure.

Citrix GoToManage Key Features

Remote Support

Unlimited Live End-User Support
Access Unattended Computers
Control Unattended Computers
Assign Multiple Technicians
Assign Permissions
Deliver Remote Support from iPad devices
Two-Way Screen Sharing
Annotation Tools
In-Session Chat
Reboot and Reconnect
Live support for PC or Macs from either PC or Mac computers
Multi-Monitor Support
File Transfers
Remote Diagnostics
Session Reporting

Monitoring

Server Health Monitoring
Key Metric Tracking
Inventory Management
Network Tracking
Alerts
Query all data that is loaded to account
Search
Customizable Dashboards
Set up any number of technicians
Patch Management
Process Automation
Integrated Remote Support Module

Security

SSL and government approved 128-bit Advanced Encryption Standard
RSA public/private key encryption
SRP Protocols

Pros

Access to unattended machines anytime
Secure remote support
Unlimited live support
iPad friendly

Cons

Mac support does not include certain features such as reverse screen sharing, file transfer, remote diagnostics, annotation tools, reboot and reconnect, and log in as administrator

Overall

GoToManage is an integrated cloud IT management solution that enables IT technicians to monitor and manage attended or unattended IT infrastructure anytime, anywhere. What makes GoToManage truly special is its ability to provide advanced diagnostics and monitoring, while still providing a fast, secure, and easy-to-use IT management platform.