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REMOTE SUPPORT

WEB CONFERENCING

– Citrix GoToManage Review

Product Snapshot

Technology

GoToManage is a highly secure cloud IT management solution that is firewall friendly and leverages the GoToManage Crawler to monitor and manager an IT environment. The GoToManage Crawler is a small discovery agent that automatically scans and inventories every single system that it detects, while using as few system and network resources as possible.

Customer Focus

GoToManage is designed for IT professionals looking for a cloud solution for their IT management and monitoring.

Select Customers

Element Data Group, LLC; Dachis Group; Systems Associates, Inc.; ID Networks, Inc.; Computer Works; EcoInsight, Inc.

View Vendor's Product Page

About Citrix GoToManage

- Citrix GoToManage GoToManage enables users to easily check up on performance and server health, and to receive alerts to any problems, enabling users to fix the problems through remote support.

About Citrix
Based in Santa Barbara, California, Citrix has become a leading provider of cloud applications for web conferencing, collaboration, remote desktop access and cloud computing. In 2010, Citrix acquired Paglo and launched their GoToManage product. GoToManage extended their remote support software by adding a SaaS based IT management platform to monitor, control and support IT infrastructure.

Citrix GoToManage Key Features

Remote Support
  • Unlimited Live End-User Support
  • Access Unattended Computers
  • Control Unattended Computers
  • Assign Multiple Technicians
  • Assign Permissions
  • Deliver Remote Support from iPad devices
  • Two-Way Screen Sharing
  • Annotation Tools
  • In-Session Chat
  • Reboot and Reconnect
  • Live support for PC or Macs from either PC or Mac computers
  • Multi-Monitor Support
  • File Transfers
  • Remote Diagnostics
  • Session Reporting

Monitoring

  • Server Health Monitoring
  • Key Metric Tracking
  • Inventory Management
  • Network Tracking
  • Alerts
  • Query all data that is loaded to account
  • Search
  • Customizable Dashboards
  • Set up any number of technicians
  • Patch Management
  • Process Automation
  • Integrated Remote Support Module

Security

  • SSL and government approved 128-bit Advanced Encryption Standard
  • RSA public/private key encryption
  • SRP Protocols


Pros
  • Access to unattended machines anytime
  • Secure remote support
  • Unlimited live support
  • iPad friendly
Cons
  • Mac support does not include certain features such as reverse screen sharing, file transfer, remote diagnostics, annotation tools, reboot and reconnect, and log in as administrator
Overall

GoToManage is an integrated cloud IT management solution that enables IT technicians to monitor and manage attended or unattended IT infrastructure anytime, anywhere. What makes GoToManage truly special is its ability to provide advanced diagnostics and monitoring, while still providing a fast, secure, and easy-to-use IT management platform.

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  • dave

    I was hoping upon finding your video that you would go into the manage portion of the product. The gotoassist portion is really all that you have covered. if you simply wanted to do goto assist you should compare it to Logmein, which is some ways is superior.