Product is available as a SaaS solution that requires no additional hardware.
Vendor works with companies of all sizes.
R & G Technologies, JBS Bookeeping Services, Stea, EffectiveIT, Dorks Delivered
Client Heartbeat is an online survey solution designed to monitor satisfaction levels among customers. During survey creation, users can work with their own questions or choose some from a list. After surveys are sent out or published, the program will monitor responses, track overall customer sentiment and identify unhappy individuals. The system will even create testimonials using feedback from customers who are especially pleased with their experience.
Platform users can benchmark their customer feedback across industry KPIs, and also export the information to their customer software through the tool’s ability to integrate with third-party CRM platforms. Lastly, the platform can compare survey results from different time periods with one another.
Client Heartbeat was founded in 2009 and is headquartered in Australia.