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WORKFORCE MANAGEMENT

Comity Designs Workforce Management Review

Product Snapshot

Technology

Comity Designs Workforce Management is available as a SaaS solution that requires no additional hardware.

Customer Focus

Comity Designs works with enterprise and mid-sized customers.

Selected Customers

Concur, Credo Mobile, DocuSign, Fusion IO, Keynote

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About Comity Designs Workforce Management

Comity Designs Workforce Management Comity Designs Workforce Management works inside Salesforce to keep your call center staff levels efficient to avoid overstaffing and understaffing. To do this, the program reviews HR data and generates workload forecasts for the year. Additionally, you can run what-if scenarios that test your workloads in reaction to new product releases, seasonal swings, and more. When work actually needs to be done, your staff can work together through the collaboration platform. Lastly, Comity Designs Workforce Management stores worker skill sets to ensure you have the right skills at the right time.

About Comity Designs
Comity Designs was founded in 2008 and is headquartered in San Francisco. The company has received recognition from the Salesforce community.

Comity Designs Workforce Management Key Features

  • SaaS staffing software solution
  • Uses forecasts and what-if scenarios to keep your workforce levels optimized
  • Notes workers’ skill sets to ensure you can handle workloads
  • Features a collaboration platform call center staff can use to support each other
  • Reports all surpluses and shortages

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