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PROFESSIONAL SERVICES AUTOMATION (PSA)

Datalogic Solutions HarmonyPSA Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Product is available as both an on-premise or SaaS solution.

Customer Focus

Vendor works with IT services and consulting companies.

Select Customers

Contact vendor directly for case studies.

 

About HarmonyPSA

Datalogic Solutions HarmonyPSA HarmonyPSA is end-to-end professional services automation software designed to be device independent and to adjust to any device used, supports multiple currencies and cross-currency transactions, and is VAT and US sales tax compliant. The platform is equipped with service desk automation capabilities, as well as allows users to develop user- or company-specific workflows, routing rules, and email threading.

The software allows users to create branded customer portals, facilitates invoicing and supplier payment processes, and performs automated balance sheet accounting. Additionally, the platform provides project, time sheet and expense management tools, is equipped with contract and asset management tools including built-in deferred revenue accounting.

About the Company

Datalogic Solutions was founded in 2007 and is headquartered in London.

 

HarmonyPSA Key Features

  • SLA monitoring and escalation tools
  • Supports multiple timezones
  • Supports recurring and consumption contracts
  • CRM and quote generation tools
  • Purchase order and item delivery management
  • Sales campaign tools
  • Revenue and cost management tools
  • Invoice approval capabilities

 

Products Similar to Datalogic Solutions HarmonyPSA

  • Chris Grunwell

    Very flexible Ticketing system and great team behind. We purchased Harmony PSA as a replacement for a creaking old Access-based ticketing system for our Application Support Team. After researching and demo-ing around 40 other systems, we came across Harmony, and only 3 months after Go Live we are seeing serious improvements in time-saving, workflow, and our customers could not be happier with the customer-facing portal, customised to our brand I might add! We are yet to implement some of the more advanced SLA features, but I know when we do, the guys at Data Logic will be there to help design the system to meed our needs. A very happy customer indeed.

  • Alex Foster

    Awesome Product – Saves Us Countless Hours

    I am honestly not sure how we ever did business before the introduction of Harmony. It has helped us in every part of our business, previously we were loosing so much £ due to incorrect invoicing, Harmony is awesome and captures everything 🙂 I must have spent countless days looking for the “right” PSA tool and I just kept coming back to Harmony, I love it. Happy to share my experience with anybody thinking about a new PSA.