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CUSTOMER SERVICE

FIELD SERVICE MANAGEMENT

Dispatch Science Review

Product Snapshot

Product Pricing

As published on the vendor's pricing page (retrieved November 2026), the Starter plan starts at $675 per month plus $27 per driver per month, Growth at $1,900 per month, and Enterprise at $4,900 per month, each plus $27 per driver per month.
See the full pricing breakdown

Technology

Cloud-native SaaS requiring no additional hardware, with a native iOS and Android driver app and open APIs including webhooks.

Customer Focus

Last-mile carriers, couriers, healthcare logistics providers, distributors and delivery companies across North America, from small businesses to enterprise clients.

About Dispatch Science

Dispatch Science Dispatch Science is a cloud-based Transportation Management System for last-mile delivery, sold by Dispatch Science, a company headquartered in Montreal, Canada. It combines dispatching, route optimization, real-time tracking, billing automation, analytics, customer communications and API integrations in a single SaaS platform, with a driver app for iOS and Android.

About the Company

Dispatch Science, founded in 2016 and headquartered in Montreal, Canada, develops last-mile delivery and transportation management software.

Dispatch Science Key Features

Control Centre

  • Order management and entry
  • Pricing and rating
  • Dispatch management
  • On-demand routing and optimization
  • Scheduled recurring route management
  • Driver settlements and commissions
  • Tracking notifications with predictive ETAs
  • Chain of custody
  • Branded tracking pages
  • Customer management (CRM)
  • Vehicle management
  • Standard invoicing

Driver App

  • Optimized daily runs and scheduling
  • Offline mode
  • Scanning and proof of delivery
  • Payments and tips
  • Extra fees or accessorials
  • Time and location warnings
  • In-app mobile chat

Platform

  • Customer Web Portal
  • Mandatory or optional workflows
  • Accounting integration
  • Last-mile routing and optimization
  • Integration API and webhooks
  • Auto-dispatch
  • White labeling (Enterprise)

Dispatch Science Pricing

As published on the vendor's pricing page (retrieved November 2026), the Starter plan starts at $675 per month plus $27 per driver per month, Growth at $1,900 per month, and Enterprise at $4,900 per month, each plus $27 per driver per month.

  • Starter: from $675 per month + $27 per driver per month (Control Centre, Driver App, 24/7 support portal, 3-year data retention)
  • Growth: from $1,900 per month + $27 per driver per month (Adds Customer Web Portal, Workflows, Finance, Last Mile Routing and Optimization, Integration (API), Auto-Dispatch, 7-year data retention)
  • Enterprise: from $4,900 per month + $27 per driver per month (Adds Developer Toolkit, Advanced Security, Analytics Toolkit, Advanced Distribution, White Labeling, 10-year data retention)

Add-ons include SMS messaging at $150 per month, a Customer Web Portal and Workflows at $200 per month each, and an Integration API for the Starter plan at $1,000 per month.

Basis: the vendor's published price. Checked November 5, 2026. Pricing source

Pros
  • Transparent published pricing with three tiers
  • Comprehensive feature set spanning dispatch, routing, tracking and billing
  • Open API and webhooks for integrations
  • Native iOS and Android driver app with offline mode
  • 24/7 support portal included in all plans
Cons
  • Base price is relatively high for very small operations
  • Key capabilities such as the Customer Web Portal, Workflows and API cost extra on the Starter plan
  • No publicly disclosed implementation costs or timelines
  • Named customer references not listed on the vendor's current site pages retrieved
Overall

Dispatch Science is a full-featured, cloud-native TMS aimed at last-mile carriers and delivery companies that need dispatch, routing, tracking and billing in one platform, with unusually transparent tiered pricing. The main trade-off is cost: the entry tier starts at $675 per month plus per-driver fees, and several capabilities are paid add-ons at that level. It suits small-to-enterprise delivery operations, particularly those wanting API extensibility and white labeling at the top tier.

Dispatch Science FAQ

Who is Dispatch Science best suited for?

Dispatch Science describes itself as a transportation management platform for last-mile carriers, couriers, healthcare logistics providers, distributors, and delivery companies across North America. Its Starter tier is aimed at small businesses, while Growth and Enterprise target carriers with complex requirements and enterprise clients with more elaborate IT needs.

How long does it take to implement Dispatch Science?

Not publicly disclosed. The vendor's materials describe migration to its cloud-native SaaS platform and fine-tuned implementations, but no implementation timeline is given in the retrieved sources; contact the vendor for details.

How easy is Dispatch Science to learn and use?

The vendor says the platform runs dispatch, routing, tracking, billing, analytics and integrations out of the box and can then be customized and extended without replatforming, and that it requires no additional hardware. Independent usability assessments were not found in the retrieved sources, so no verified ease-of-use rating can be given.

Last reviewed: November 5, 2026