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eResourcePlanner Review

Product Snapshot

Product Pricing

Per seat/per year plus setup and training.


eResourcePlanner is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Medium-sized Business, Large Enterprise

Select Customers

Contact vendor directly for case studies.

About eResourcePlanner

eResourcePlannereResourcePlanner is an innovative workforce management solution that automates many of the manual scheduling and staff management requests that large organizations now perform with paper-based, labor-intensive processes. As mobile adoption rapidly grows across all ages and demographics, organizations are being forced to adapt their communication and support strategies in order to meet the demands of their mobile workforce.

About eResourcePlanner Inc
Whether premise based, field based, or work-at-home, eResourcePlanner provides contact centers with real time self-scheduling and communication solutions that are secure, equitable, rules based and easy to use.

eResourcePlanner Key Features

  • Messages Waiting
  • Bulletin Board
  • Tips and Reminders
  • Schedule Information
  • Exception Information
  • Intra-Day Exception Management
  • Expanded Schedule View
  • Performance Management
  • Entitlement Balances
  • Survey Participation
  • Access Level Display
  • Web Access from Home or IVR
  • Policy Display and Links
  • Email and Message Board Confirmation
  • Real Time Attendance Policy Checking
  • FMLA Tracking
  • Skills Based Selection
  • Real Time Additional Hours Policy Checking
  • Intra-Day Exception Management
  • Flex Time

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